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..SIX SIGMA TRANSACTIONAL SERVICES CASE STUDIES
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Company Name: HDFC, a premier home loan financing organization.   
 
Project Objective: Improvement of cycle time for Home Loan Application to Approval Process.
 
Effort: 5 persons for 3 months.
 
Project Result: Cycle time improved from 7.5 to 2 working days. This resulted in higher conversion of the applications processed, from 45% to 50%, as well as increased customer satisfaction.
  Financial Benefits: Annualized benefits of Rs. 25 Million.
  Next Steps: Seeing the success of the project, the company initiated Six Sigma projects in other locations. These include:
 
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Improvement in Marketing Process
Improvement in Loan Sanction to Disbursement Process
Improvement in Visitor Management Process

 
Company Name: Al Buhaira Insurance Company - Sharjah (UAE)
 
Project Objective: Improvement of cycle time for settlement of motor claims (from receipt of claim till settlement by cheque or raising a purchase order on an authorized garage)
 
Effort: 2 persons for 5 months.
 
Project Result: Cycle time improved from 5 to 2.5 working days. This resulted in higher rate of renewal and consequent increase in net premium income.
  Financial Benefits: Annualized benefits of AED 1 Million.
  Other Projects: Subsequently, the company has implemented Six Sigma in other departments including FGA, Medical and Finance.


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